❓ FAQ
Answers to all your questions at 7bzbd
Find detailed answers to all your questions about accounts, payments, bonuses, support, and responsible gambling here.
Whether you are new to 7bzbd or have been here a while — questions can come up at any time. On this page we have arranged the most frequently asked questions from our players into four sections: limits and controls, customer support, how to withdraw, and verification. Every answer is written in a direct and simple way so you do not have to ask anyone separately. If any question still goes unanswered, our 24/7 support team is always ready.
Your questions
Limits & Controls
Some common signs are — spending more than your set budget, returning repeatedly to recover losses, cutting back on family or work time to keep playing, and feeling restless when not playing. If you notice these signs, it means you need to take a break. Use the responsible gambling features on 7bzbd and contact support if needed.
If you feel you need some distance, let our support team know via live chat or email. They will activate a cooling-off period or a long-term self-exclusion on your account. During this time, login is completely disabled and no promotional messages are sent either. Your well-being is our priority.
Yes, at 7bzbd you can set your own deposit limits. Let the support team know and they will set your preferred daily, weekly, or monthly limit. Once a limit is lowered it takes effect immediately, but increasing a limit has a waiting period — this is intentional so decisions are not made in the heat of the moment.
In Bangladesh, you can contact the National Mental Health Helpline or the psychiatry department of a nearby hospital for mental health services. Internationally, organisations like Gamblers Anonymous provide support. 7bzbd's support team can also point you in the right direction — just message us on live chat or at [email protected].
No. 7bzbd is for people aged 21 and over only. Age is verified during account registration and at subsequent verification steps. If an underage account is identified, it is closed and the deposited funds are handled according to policy.
Customer Support
Yes, 7bzbd's support team assists in both Bengali and English. This is in place with Bangladeshi players in mind, so there is no language barrier. If you write in Bengali on live chat, you will get a reply in Bengali.
To get a quick resolution, have the following ready before reaching out: the email or phone number registered on your account, a description of the issue (when it happened, which page or game), a transaction reference number (if payment-related), and a screenshot where applicable. This helps the support team understand the issue quickly and resolve it.
Absolutely. 7bzbd's support team works seven days a week, twenty-four hours a day. Whether it's the middle of the night or a holiday — you can reach out via live chat or email whenever you run into a problem. There are no set office hours.
7bzbd has two support channels. First, you can get instant help through live chat from any page on the site. Second, for detailed issues you can email — [email protected]. For urgent matters, live chat is the fastest option.
When you send an email to [email protected], an automated confirmation message comes back with a ticket number. You can use this number for any follow-up. If the issue is complex, someone from the team may get back in touch to find out more.
How to Withdraw
No, the withdrawal process at 7bzbd does not follow day or night or weekly holidays. Requests generally take 30 minutes to 3 hours to process — whether through bKash, Nagad, Rocket, or Upay. During unusually high traffic there may occasionally be a slight delay.
To withdraw bonus winnings, the wagering requirement must be met. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets, which is 10 times that amount. Keep in mind, wagering is calculated on the bonus amount only, not on the deposit. Once this requirement is met, the winnings can be withdrawn directly.
No. For security reasons, 7bzbd only processes withdrawals to the account holder's own mobile wallet. The name on your account and the name on your bKash / Nagad / Rocket / Upay must match. Requests to send to a third party's number are not accepted.
The minimum withdrawal amount at 7bzbd is ৳1,000. Requests for less than this amount cannot be made. For deposits, you can start from as low as ৳100. This same limit applies across all methods — bKash, Nagad, Rocket, and Upay.
If a withdrawal shows as "processing" for more than 3 hours, contact support on live chat right away. Mention the request reference number and the amount. A withdrawal can get stuck if verification is incomplete or if the wallet name does not match — the support team will let you know the reason.
Verification & Documents
The most commonly used document for identity verification is the National Identity Card (NID). A valid passport or driving licence is also accepted. The document photo must be clear and show all four corners. Blurry or cropped photos may be rejected.
If verification is rejected, the support team will let you know the reason. Common reasons are — poor image quality, a name mismatch, or the wrong document submitted. Correct it and submit again. If it keeps getting rejected, email [email protected] with details — the team will guide you directly.
This is a security measure. Names are matched to confirm that the account holder and the payment method holder are the same person. This prevents money from being sent through a third party and stops fraud. If there is a minor spelling difference in the name, the support team can help.
The verification process is done primarily to keep your own account secure, to confirm age, and to prevent fraudulent activity. It is standard practice on every responsible online gaming platform. Your information is protected through SSL encryption and is not shared with third parties.
Verification can be started right after registration, but it is mandatory before the first withdrawal. It may be requested at any point during a large withdrawal or a security review. Having your documents ready in advance avoids delays.
For address verification, a recent utility bill (electricity, gas, water), a bank statement, or the address listed on your NID can be used. It is best if the document was issued within the last three months. If you have any questions, ask the support team.
Still have questions? We're here
If you didn't find the answer in this FAQ, our team is always ready to help. Send a message on live chat or send us an email.
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